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Category: Crisis Communications

covid myth and facts

Emotions, Allegiances, Perceptions: Why Crisis Communications is Harder Than Ever

March 1, 2022 by Smith & Harroff
By Walter HillPrincipal of WH Hill Communications LLC and Senior Consultant with Smith & Harroff Those experienced in crisis communications know that you can’t just relay facts in a crisis and expect to win over an audience. And frustrating as it may be, sometimes you have facts backed up by even the most rigorous science
  • Published in Crisis Communications

The Crisis Communicator and the Power of Empathy

January 22, 2022 by Smith & Harroff
A real crisis introduces stresses few can fully anticipate. You may do some things well. And other things not as well. If nothing else, you can anticipate and learn from the things those in the crosshairs have done well.
  • Published in Crisis Communications, Training

“Just the Facts Ma’am”

December 15, 2021 by Rick Morris
Jack Webb, the no-nonsense cop on TV’s long-running show Dragnet, created the character Joe Friday and memorable lines such as “Just the facts ma’am.” Joe Friday wasn’t interested in opinion or conjecture; he needed the facts to solve the crime. When and how a communicator uses information – data, research, statistics, etc. – is not simple.
  • Published in Crisis Communications, Rick's Tips, Training

Short is Beautiful

November 12, 2021 by Rick Morris
“Small is Beautiful” became a catch-phrase for environmentalists in the 1970s, made popular by the influential book Small is Beautiful: A Study of Economics As If People Mattered, written by E.F. Schumacher. When it comes to effective communications in 2021 and beyond, I think “short is beautiful” is a must technique for communicators.
  • Published in Crisis Communications, Rick's Tips, Training
Media Interview

Effective Communications: Preparing for a Crisis

November 19, 2019 by Rick Morris
In times of crisis, we’ve seen the best step up when it matters most. Their outreach to the media and other key audiences establishes strong bonds of trust.
  • Published in Crisis Communications, Training

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